Training future customer service employees

As I was on hold tonight while finding yet another way to deal with something else that needed to be complaint about, I realized that although I had been told for years that "my calls may be monitored for training" etc. I had never really thought about that sentence. I am imagining my weekly rants at AT&T while I still had the will to deal with their customer service. I mean, they should have given lessons on how to be uneffective and frustrating. There is a reason they were rated among the worst multinationals. Have you ever sat on hold waiting for a representative? Since they merged with Cingular, perhaps they aren't too bad anymore. I hear the potential trainer analyzing my tricks and ploys for confronting wishy washy answers to my questions and scamming how to more effectively play with us like kittens and a ball of string.

In search of fellow advocates for consumer rights? Here are some stories of people who've been starbucked.